WHAT IS THE CANCELLATION POLICY?
MOVE is a very busy boutique studio with limited class sizes of 16. Classes often have waitlists so, after 9 years of "letting it go" we have had to implement a strict 4-hour no-show/late cancellation policy for all in-studio classes (online classes do not have a cancelation policy as classes have a class size limit of 100!!)
Cancel after the 4-hour window? It's going to be considered a late cancellation. Cancel before the 4-hour window? All good! You will have no charge.
If you have a drop-in or class card and late cancel, you will lose the drop-in or a class from the class card.
If you have an unlimited membership (including the two-week trial) and late cancel you will be charged a late cancel fee of $20 for in-person classes.
Sorry, we have to make this a no-exceptions kind of deal or it just won't work team!!
If class has already started when you arrive at the studio, and class is underway, unfortunately, you will owe a late cancellation fee.
BE ON TIME! It's important for you but also for the other MOVERs and the teachers.
If this is your first class at our studio, please arrive 15 minutes before class. Doors are locked during class time so don't come too early as you will be waiting outside! We typically have a 15-minute window between classes for you to get comfortable and have some tea and a chat.
If you are late, and the class has begun, you will not be admitted.
WHAT ABOUT REFUNDS AND TRANFERS?
We do not offer refunds.
Memberships cannot be transferred to another member. However, you can always purchase a gift for another person.
I NOTICED THE PASSES HAVE EXPIRATIONS. WHAT’S THE DEAL?
All memberships will expire in the allotted time found on the website (rates page) and your receipt.
Memberships are activated when you take your first class using that membership. Membership expiration dates are different for every package.
Expiration dates for class passes are listed below:
10 class card – expires 6 months after first use
5 class card - 3 months after 1st use
Couple notes:
During the last few years (COVID-19, floods, moving studios, etc) I was chill about expiration dates and was offering extensions. It's now been a long enough time that we will have to start adhering to the policy.
Also
Sometimes we do special sales and passes. These may have a different expiration date. Please note the expiration on any sale items.
WHAT ABOUT HOLDS? CAN I PUT MY PASS ON HOLD?
For class cards, one month unlimited or 6 month/1 year unlimited:
For these packages, no holds are allowed unless a doctor’s note is provided.
Autopay:
If you have an auto-pay membership, give us 15 days’ notice before the next payment date. Head to the website and look under MORE, go to forms, and then fill out the hold form. These memberships can be put on hold for up to 60 days per year. If you wish to hold for longer than 60 days, we will require a doctor’s note or you will be subject to a $25/ month hold fee. The autopay program is at a deep discount. This is why it is so important to have these rules in place.
NEW TO MOVE?
WHAT DO I DO FIRST?
Create a profile, make your purchase (a 2-week trial is awesome), and register away! PLEASE NOTE:
YOUR TRIAL PASS WILL NOT ACTIVATE UNTIL YOU TAKE YOUR FIRST CLASS. You will get an expiry date on your receipt that says two weeks from the date of purchase. This is just a silly computer thing and I assure you that it won't actually activate until first use. But do note that the cancelation policy still applies to two-week trials.
WHAT DO I BRING?
Bring some water, your mat, and your bad self! If you don’t have a mat, I do have some that are available to use.
WHAT SHOULD I WEAR?
Dress in comfortable clothes that you can easily stretch and move in. Bring a water bottle. For Dance classes that require shoes, it is preferred if you bring indoor shoes (DANCE FITNESS CLASSES)
WHAT ABOUT PARKING? TRANSIT?
There is loads of 2-hour free parking on all of the side streets around the studio. There are also pay meters right in front of the studio.
There is a bus (106) that goes up (from Skytrain) and down 6th street and stops right in front of the studio!!
WHAT SHOULD I EXPECT?
Please note that the studio is locked during class and open in between classes. Please do not knock on the door when class is in session.
On your first visit it is best to arrive 15 minutes early so you can get comfortable with the space and meet the crew. Be sure to tell us if it is your first time doing a Yoga or Pilates class. Or if there are any injuries or anything you feel we should know about. Feel free to email me with any sensitive info. DURING THIS TIME WE ASK THAT YOU DO ALL YOUR PURCHASES AND REGISTRATION ONLINE WHEN AT ALL POSSIBLE. If there are any issues at all with registration, shoot me a email at info@movenewwest.com
Drink lots of water before class, and stay hydrated! Avoid eating before class, a full stomach can make practice difficult and some poses uncomfortable.
If you are having difficulty with a pose or exercise, just relax and lay on your back. Don't push yourself too hard. Tell your instructor if it isn't working for you.
Please be on time. Arrive 10 - 15 minutes before class begins. If you reserved a spot, it could be given away before the class starts to someone waiting if you are absent (a late charge will apply so have a good look at the cancelation policy)
MOVE Studio is a perfume-free environment.
Refrain from using cell phones in the studio and kindly turn your ringer off when you are in class.
Don't be a floor hog. Classes get full team, so leave space for your neighbors.
At the end of class please clean your mat with the supplied spray and rags, and put the equipment back in its place.
The studio is locked during class and open in between classes. Please do not knock on the door when class is in session. Thanks!
IVE SIGNED UP FOR A ONLINE CLASS. WHAT SHOULD I EXPECT?
You will receive an email 15 minutes before class time. Click and away you go! In Pilates? For Barre and Core, we often use a ball (you can use a pillow), weights (soup cans), and loop bands. But if you don't have these things, no problem. We will make it work.
WHAT IF I'M UNDER 18?
Minors must have a parent or guardian complete their waiver before they can participate. Children under 13 are required to attend with a parent or guardian.
ANY MORE STUDIO INFO?
Our cozy studio has a warm relaxed and inspiring atmosphere plus a state-of-the-art Dolby Atmos 3D sound system.
Everything you need is included... we provide mats, bolsters, blocks, blankets, straps, weights, and bands at no charge for your convenience. We also often have complimentary hot tea.
I WANT TO COME AND CHECK OUT THE STUDIO
The studio is locked during class and open in between classes. Check our schedule for the best time to visit 15 mins before or after a class time or give us a email at info@movenewwest.com
Please do not knock on the door when class is in session. Thanks!
